FAQs
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Yes, you can cancel your booking depending on the terms and conditions of the specific service provider. To cancel your booking, simply log into your SoftBooking account, go to your “My Bookings” section, and follow the instructions provided for cancellation.
Non-refundable bookings typically cannot be cancelled or modified without incurring a fee, as per the terms outlined at the time of booking. However, if your circumstances change, you can reach out to our Customer Service team to explore any available options. Keep in mind that some providers may offer flexibility under specific circumstances.
Cancellation fees may apply depending on the cancellation policy of the accommodation, service, or experience you booked. Some bookings are fully refundable, while others may incur fees if cancelled within a certain period. Please check the cancellation policy for each booking before proceeding with cancellation.
Once you cancel a booking, you will receive a confirmation email from SoftBooking outlining the cancellation details. You can also check the status of your booking under the “My Bookings” section of your account. If you have any doubts, please reach out to our Customer Service team for assistance.
Your cancellation policy is available on the booking confirmation page and in the email confirmation you received when making the reservation. You can also view the cancellation policy in the “My Bookings” section of your SoftBookingaccount. If you need further clarification, feel free to contact our Customer Service team.
A: To make a booking, simply visit SoftBooking, search for the travel product (e.g., accommodation, flights, car rentals) you want, and select the dates and preferences. Once you’ve chosen your option, follow the checkout process to complete the booking.
A: To modify your booking, go to your “My Bookings” section, select the booking you wish to change, and follow the provided instructions. If the option isn’t available, please reach out to our Customer Support team for assistance.
A: Yes, you can book multiple rooms or services in a single transaction. During the booking process, you can select the number of rooms or services you need and customize each option accordingly.
A: Once your booking is complete, you will receive a confirmation email with all your booking details. You can also check the status in your “My Bookings” section in your account.
A: SoftBooking accepts a variety of payment methods including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other local payment options depending on your location.
A: The payment timing depends on the type of booking you’ve made. For some bookings, payment is required immediately upon confirmation, while others may allow for payment at a later date (such as at check-in).
A: Refunds depend on the cancellation policy of the service you booked. If your booking is refundable, the refund will be processed after cancellation. The refund time frame can vary, but generally, it takes 7-10 business days for the amount to appear on your payment method.
A: We aim to be transparent about all fees. Any additional fees (such as taxes, service charges, or resort fees) will be displayed during the booking process before you confirm your reservation.
A: If you need assistance, you can reach our Customer Support team via email, phone, or our live chat feature available on the website. We aim to respond as quickly as possible.
A: If you encounter any issues during your stay, please contact the service provider directly (e.g., hotel, car rental) for immediate resolution. If you’re unable to resolve the issue, our Customer Support team can assist you.
A: If you experience any issues with your booking, please visit the Help Centre on our website or contact Customer Support to report the problem. We will investigate the matter and provide assistance.
A: To request special accommodations (such as wheelchair access, special dietary needs, etc.), please mention your request during the booking process or contact Customer Support ahead of time. We’ll do our best to accommodate your needs.
A: We take your privacy seriously. SoftBooking employs encryption technologies and complies with data protection regulations (such as GDPR) to safeguard your personal and financial information.
A: Yes, you can request a copy of the personal data we hold about you by reaching out to our Customer Support team. We will provide the information in accordance with applicable data protection laws.
A: If you would like us to delete your personal data, please contact our Customer Support team. We will process your request in accordance with our data retention policies and applicable laws.
A: If you have concerns about your privacy or believe your data has been misused, please contact our Privacy Teamimmediately. We will investigate and take appropriate action to resolve the issue.
A: To check availability, simply enter your destination, dates, and preferences in the search bar on the SoftBookinghomepage. The available options will appear based on your selected criteria.
A: If your preferred accommodation, flight, or service is unavailable, you can either choose from similar alternatives or sign up for availability alerts. We’ll notify you if the option becomes available in the future.
A: Yes! SoftBooking offers a range of last-minute booking options, including flights, accommodations, and car rentals. Availability may vary depending on your destination and the timing of your booking.
A: Many bookings with SoftBooking offer a “Pay Later” option. This means you can reserve a booking now and pay closer to the date of stay or service, depending on the provider’s policy.
A: Yes! We offer a Loyalty Program that allows you to earn points or discounts on future bookings when you book through SoftBooking. Check our Rewards section for more details and how to sign up.
A: To redeem your points or rewards, log in to your account and choose your booking. During the checkout process, you’ll have the option to apply your rewards as a discount on your total cost.
A: You can join the SoftBooking Loyalty Program by creating an account and opting in via the Rewards section. It’s free to join and allows you to start earning points on your first booking.
A: Currently, SoftBooking loyalty points cannot be transferred to other accounts. However, you can use your points for any future bookings made with your account.
A: Yes! SoftBooking partners with leading travel insurance providers to offer comprehensive travel insurance options. You can select coverage when booking accommodations, flights, or tours.
A: Our travel insurance options typically cover trip cancellations, medical emergencies, lost luggage, and trip interruptions. Specific coverage details will be provided during the booking process based on your selected policy.
A: Yes, you can purchase travel insurance up to 24 hours before your scheduled departure. Visit the Insurance section of your booking page to add coverage.
A: If you need to file a claim, please follow the instructions provided by the insurance provider. Claims can typically be submitted online through their dedicated portal or by contacting their customer service team.
A: SoftBooking provides updated travel restrictions and guidelines for each destination. Please check the Travel Alerts section on your booking page to ensure you comply with current travel requirements.
A: If your travel plans are affected by COVID-19 restrictions or border closures, you may be eligible for a full refund or rebooking, depending on the provider’s cancellation policy. Please contact Customer Service for assistance.
A: We recommend checking the official government websites of your destination, along with the Travel Alerts on SoftBooking, for the latest information. We also send notifications if any major restrictions affect your booking.
A: Many service providers have implemented enhanced cleaning protocols, social distancing measures, and health checks due to COVID-19. Be sure to check the Health & Safety section on the booking page for each specific provider’s measures.
A: Yes, SoftBooking offers a range of accessible accommodations and services for travelers with special needs, such as wheelchair-accessible rooms and properties with walk-in showers. You can filter for accessible options during your search.
A: If you require special accommodations, please mention your needs in the Special Requests section during the booking process. Alternatively, contact Customer Support for assistance.
A: Yes, SoftBooking is committed to making our website and apps accessible to all users. We comply with accessibility standards, including providing screen reader compatibility, alternative text for images, and easy navigation for all users.
A: Many of our service providers offer assistance to travelers with disabilities. Contact your accommodation provider directly to confirm what services are available, such as mobility aids, help with check-in, or room modifications.