Accessibility Statement for SoftBooking

At SoftBooking, our mission is to make travel experiences accessible for everyone. We are dedicated to delivering inclusive, barrier-free experiences for all our users, including individuals with disabilities. We are committed to ensuring that our digital services are accessible to everyone.

We continuously strive to improve the accessibility of our services. This statement is meant to inform users about the steps we are taking to make our services more accessible, in alignment with the applicable EU standards on accessibility requirements for ICT products and services (“Accessibility Standards”). This accessibility statement applies to the portions of our services covered by the European Accessibility Act.

Description of the services and measures to support accessibility

SoftBooking provides users with the ability to discover, search, book, and manage travel-related products and services (“Travel Experiences”), such as accommodations, car rentals, flights, taxis, and attractions. Our services are available across desktop and mobile websites, as well as applications (“Platforms”), ensuring a broad range of user needs are supported.

Specifically, we aim to deliver:

• Perceivable content: All visual and auditory information is presented in ways that are adaptable to users’ needs.

• Operable interface: The service is fully navigable by keyboard and works seamlessly with assistive technologies.

• Understandable design: Our interface uses clear and simple language, avoiding unnecessary complexity.

• Robust content: We ensure compatibility with current and future user agents, including assistive technologies.

To achieve these goals, we have implemented the following measures:

• Text-based descriptions: Clear and simple written information is provided for all content.

• Screen reader compatibility: Fully functional with popular screen readers (e.g., VoiceOver, Talkback, NVDA, JAWS).

• Accessible Rich Internet Applications (ARIA): Use of ARIA roles and attributes.

• Multimedia alternatives: Subtitles, transcripts, and alternative text are provided for all visual and multimedia content, where applicable.

• High-contrast and zoom functionality: Compatible with adjustable contrast and text scaling settings for users with visual disabilities.

• Simple navigation: Logical layouts with consistent headings, landmarks, and menus.

• Keyboard accessibility: All functions can be operated via keyboard.

• Help and support: Step-by-step content provided in accessible formats.

• Error notifications: Clear, descriptive error messages guide users to resolve issues.

Ongoing Practices to Enhance Accessibility

In addition to the above measures, we have implemented the following practices to maintain and improve conformance with Accessibility Standards:

Training and Education

We are empowering our employees to develop the skills necessary to keep our services inclusive and accessible:

• Role-specific, tailored training: Accessibility best practices training for all employees.

• Internal guidelines and documentation: Up-to-date accessibility resources to support product teams.

Inclusive Design, Research, and Writing Practices

We prioritize accessibility throughout the product lifecycle:

• Accessible Design System: Our design components are built with accessibility in mind to ensure consistency across all Platforms.

• Annotation Kit: A bespoke accessibility annotation kit and quality checklist for UX designers and writers to communicate assistive technology requirements.

• Inclusive User Research: Research and testing with people with disabilities to ensure our products are accessible.

• Non-functional requirements: Accessibility requirements are documented and addressed early in the product planning phase.

Testing & Quality Assurance (QA) Processes

We ensure ongoing accessibility testing as part of our development process:

• Automated testing: Third-party tooling integrates accessibility tests into our development and release pipeline. Monthly automated scans proactively detect issues.

• Manual testing: Ad-hoc manual testing is carried out in development and QA stages.

• Assistive Technology Lab: Product teams have access to devices with assistive technologies for testing.

Auditing and Evaluation

We conduct regular evaluations of our accessibility efforts:

• Third-party audits: Periodic assessments by external accessibility experts for all our Platforms.

• Bug and defect management: We have a robust system for tracking and addressing accessibility-related bugs.

• Self-audits: Internal audits are conducted to ensure comprehensive coverage.

Centralized Accessibility Support

We have established a dedicated accessibility team to support all product teams across the company and raise awareness about accessibility.

Feedback and Contact Information

While we are committed to ensuring accessibility for all users, some limitations may exist. If you encounter any issues, please let us know. Here are some ways to contact us:

• For questions about an existing booking or trip, or if you need assistance, please visit our Help Centre.

• For specific accessibility questions related to your Travel Experience (e.g., wheelchair access, walk-in baths), please contact the service provider directly (e.g., hotel owner, car rental company, museum, or park).

This version is tailored to SoftBooking and maintains the same structure and clarity, while reflecting the specific focus of your company. Let me know if you need any further modifications!